Staykeepers culture

We believe in creating a strong supportive team culture that also understands the importance of being an individual so we can assist you with your goals.

Perks of the job

Innovative team
Innovative team
Opportunity to work with an agile industry leader as we scale-up.
Grow and flourish
Grow and flourish
We look to grow and develop people internally in the company.
Well rewarded
Well rewarded
We have a great package of benefits for employees.
Do you want to join the Staykeepers team?
buildings
What we are looking for
An experienced, ambitious and passionate General Manager - reporting to the COO - who knows no boundaries to what is possible, is hungry for growth, challenge and adventure and who can motivate and lead others along the thrilling journey that is unfolding before us.

What we do
We are a Property Technology company. Founded in 2015, we operate in the hospitality sector, managing Airbnb, Booking.com and Expedia listings - to name a few - from pricing and booking enquiries right through to guest arrival and departure. Using our in-house technology platform we help landlords achieve revenue uplift for their properties while providing our guests a convenient short-let stay. In that sense, we have two customers and we are driven toward providing them both with a fantastic experience.

Who we are
A 3-year young and dynamic start-up with “next-level” ambitions. We have HUGE plans for growth that require new structuring, new organising, new scaling and new controlling while simultaneously retaining that special JFDI magic that has fuelled our growth.

We are led by our founders who know no boundaries to passion, enthusiasm and to finding ways of making the impossible possible. We make mistakes, we learn quickly and we move on, always searching for ways to improve - ways to improve our business, ways to improve each other and ways to improve ourselves. We take inspiration from the likes of Ray Dalio, Patrick Lencioni, Napoleon Hill and Teo.

We are passionately driven toward finding the key that unlocks our greater potential, achieving excellence and doing so with humility and respect for others. We are persistent and brave, daring to believe that what at first look seems impossible can be achieved when we bring our whole, real selves to work together as a team. We give back by sharing what we learned. We have fun.

If you are inspired toward finding the key that unlocks the potential toward becoming your better self, then we are like-minded people.

Who you are
A skilled and inspirational manager who can lead your team to better performance, improve efficiency, improve quality and enhance our guest experience. You have exceptional communication, interpersonal and customer service skills, supervisory experience and comprehensive knowledge of best practice policies and procedures.

You have thorough knowledge of call centre operations and administrative functions. You know how to create and achieve revenue, cost and profit goals by developing and using KPIs to balance costs with efficiency while delighting our guests, our landlords and our investors.

You are focused on improving your team’s efficiency and call centre practices, being observant and detail-oriented and possessing an understanding of the business, the services, and the issues facing the floor at any given moment.

You anticipate potential trouble areas before they occur and you orchestrate call centre activities and resources to ensure that our guests, clients and stakeholders are delighted by our customer service.

Reporting to the COO, maintaining a close relationship with the owner/founders and working closely with fellow motivated managers of their own business units, you can effectively manage people upwards and sideways as well as you can manage your staff in your own business unit.

You have exceptional communication and leadership abilities and know how to train operators, train trainers and set expectations for all stakeholders, from guests and landlords to managers, reports, colleagues and associates. You know the importance of under promising and over delivering and making this fundamentals to how you operate.

Most importantly, you make mistakes, you adapt and learn from your mistakes, you think out of the box, you change and you go at it again looking for better, quicker, more efficient and more inspiring ways of doing things and delighting our customers, our colleagues and our investors. You work at pace in an environment of fast moving change and you absolutely enjoy it.

Some specific duties - though, by no means all of them - include:
  • Oversee the operations functions of our Call Centre.
  • Responsible for the preparation, presentation and subsequent achievement of the communication team and operational efficiency of the employees.
  • Leading team meetings, educating, mentoring and coaching employees regarding processes and practices, and explain the company expectations to employees.
  • Manage and develop the team to ensure career progression and development.
  • Ensure full compliance to service apartments operating controls, SOPs, policies, procedures and service standards.
  • Hold a weekly meeting with Heads of Departments for the execution of all activities and functions.
  • Guest satisfaction targets are met and exceeded by following a guests reviews key performance indicator (KPI) dashboard.
  • Set other short and long term strategic goals for the property portfolio.
  • Assisting other management team members in identifying trends and establishing call centre goals.
  • Assisting in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, analyse call centre data, and focus on improving performance and processes in an effort to better support customers.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction.
  • Taking on other tasks or projects to support employees, other managers, and call centre operations.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Adapt to everything the world has to throw at you with boundless energy and resoluteness.


Your education and key skills may be varied, however, they will ideally be related to our sector:
  • A university degree in hotel management or a related field with relevant experience in guest experience, ideally within the hospitality sector.
  • Advanced Property Management Software (PMS) awareness such as Kigo, Guesty and the like Hospitality channel management experience such as Rentals United, Staah, SiteMinder et cetera.
  • Microsoft desktop skills and ideally Google Suite experience with excellent written communication manners.
  • Tech savvy with knowledge of telephone software and equipment, preferable RingCentral and relevant computer software.
  • Excellent English language capability: 3 A-levels or equivalent.
  • Minimum 3-years of experience in a similar position.
Your own specific education and skills could be different and this will be considered together with your experience, your circumstance and your passion.

Your expected place and hours of work
We are a 24x7x365 business operating within the hospitality sector. While this position requires fixed working hours Monday to Friday, it also requires flexibility for occasional late shifts and weekends for training, coaching, mentoring and generally keeping your finger on the pulse.

Your principal place of work is Burgas, Bulgaria with occasional short trips to London. Who knows where our growth will take us - Europe, Middle East, Asia-Pac, Americas? The universe is your oyster.

We offer an excellent salary plus bonus depending on experience and ability.

Next steps
Send us your CV to recruitment@staykeepers.com and tell us how your own ambitions and values align with ours and how you are qualified for this very important role in our dynamic and fast growing company.

We look forward to hearing from you!

Team activities

'From Go Karting to Amusements - We try to have as much fun as possible while making things happen!'
'From Go Karting to Amusements - We try to have as much fun as possible while making things happen!'
John Smith - Welcome ambassador
'Competition is great. And as long as it's friendly and not a malicious thing, then I think it's cool.'
'Competition is great. And as long as it's friendly and not a malicious thing, then I think it's cool.'
Stanislava Bazitova - Head of design department

Do you want to join the Staykeepers team?

We are always looking for talented people to join our team. Send your CV to: recruitment@staykeepers.com including a brief reason of why you want to join our team.
buildings